Privacy Policy
Effective Date: June 1, 2025
Last Updated: July 1, 2025
Welcome to AI STUDIO!
Introduction
This Privacy Policy explains the principles regarding the processing of personal data by AISTUDIO Yazılım ve Danışmanlık Ltd. Şti. (“AISTUDIO,” “we,” “our,” “the Company”) within the scope of its LumCall products. LumCall provides AI-powered call center solutions, including speech analytics, text-to-speech/speech-to-text conversion, intent detection, and related functions.
1. Data Collected
Within the scope of LumCall products, the following types of data may be collected to provide and improve our services:
• Identity Information: Name, surname, position, company name (during integration and support processes)
• Contact Information: Email address, phone number
• Call Data: Voice recordings, text transcripts, call duration, date/time information
• Device Information: IP address, browser type, operating system
• Usage Data: Service usage frequency, click history, activity logs
2. Purposes of Data Processing
Collected data is processed for the following purposes and is not shared with third parties except in the situations below:
• Compliance with legal obligations and requests from authorized public authorities
Service provider partnerships (hosting, backup, AI infrastructure, etc.)
Special integration solutions approved by the user
3. Veri Paylaşımı
Toplanan kişisel veriler şu amaçlarla işlenmektedir:
Providing, analyzing, and improving services
User authentication and access contro
Call analytics, performance measurement, and quality assessmel
Delivering customer support services
Preventing misuse and ensuring security
All data sharing is secured through data processing agreements.
4. Data Retention
Data is retained in accordance with its processing purpose and applicable legal requirements. Call data and user records are anonymized or deleted once the service contract period ends.
5. Data Security
LumCall takes the following measures to ensure data security:
• TLS/SSL data encryption
Role-based access controls to prevent unauthorized access
Regular security audits
Data processing infrastructure compliant with KVKK and GDPR
System monitoring to prevent data breaches
6. User Rights
In accordance with applicable legal regulations, users have the following rights:
• To learn whether their personal data is being processed
To request information about such processing
To learn whether data is used in line with its intended purpose
To know if data is transferred domestically or internationally
To request the correction, deletion, or anonymization of their data
To object to automated decision-making or profiling
To claim compensation in case of damages
Requests regarding these rights may be submitted through the contact channels below.
7. Cookie Policy
LumCall web interfaces and applications may use cookies to enhance user experience. Users can change their cookie preferences through browser settings.
8. Policy Updates
This Privacy Policy may be updated as service scope and legal obligations evolve. Updated versions will be published at https://aistudio.com.tr/privacy-policy.
9. Contact
For all inquiries regarding data processing, you can reach us through the following channels:
Data Controller: AISTUDIO Yazılım ve Danışmanlık Ltd. Şti.
Address: Beştepe Mah. 31.Sok No: 2/B Yenimahalle / Ankara, Türkiye
Email: info@aistudio.com.tr
Phone: +90 850 840 0518
Turkish