Privacy Policy

Effective Date: June 1, 2025
Last Updated: July 1, 2025
Welcome to AI STUDIO!

Introduction

This Privacy Policy explains the principles regarding the processing of personal data by AISTUDIO Yazılım ve Danışmanlık Ltd. Şti. (“AISTUDIO,” “we,” “our,” “the Company”) within the scope of its LumCall products. LumCall provides AI-powered call center solutions, including speech analytics, text-to-speech/speech-to-text conversion, intent detection, and related functions.

1. Data Collected

Within the scope of LumCall products, the following types of data may be collected to provide and improve our services:
Identity Information: Name, surname, position, company name (during integration and support processes)
Contact Information: Email address, phone number
Call Data: Voice recordings, text transcripts, call duration, date/time information
Device Information: IP address, browser type, operating system
Usage Data: Service usage frequency, click history, activity logs

2. Purposes of Data Processing

Collected data is processed for the following purposes and is not shared with third parties except in the situations below:
• Compliance with legal obligations and requests from authorized public authorities
  • Service provider partnerships (hosting, backup, AI infrastructure, etc.)
  • Special integration solutions approved by the user

3. Veri Paylaşımı

Toplanan kişisel veriler şu amaçlarla işlenmektedir:
  • Providing, analyzing, and improving services
  • User authentication and access contro

  • Call analytics, performance measurement, and quality assessmel

  • Delivering customer support services
  • Preventing misuse and ensuring security
All data sharing is secured through data processing agreements.

4. Data Retention

Data is retained in accordance with its processing purpose and applicable legal requirements. Call data and user records are anonymized or deleted once the service contract period ends.

5. Data Security

LumCall takes the following measures to ensure data security:
• TLS/SSL data encryption
  • Role-based access controls to prevent unauthorized access
  • Regular security audits
  • Data processing infrastructure compliant with KVKK and GDPR
  • System monitoring to prevent data breaches

6. User Rights

In accordance with applicable legal regulations, users have the following rights:
• To learn whether their personal data is being processed
  • To request information about such processing
  • To learn whether data is used in line with its intended purpose
  • To know if data is transferred domestically or internationally
  • To request the correction, deletion, or anonymization of their data
  • To object to automated decision-making or profiling
  • To claim compensation in case of damages
Requests regarding these rights may be submitted through the contact channels below.

7. Cookie Policy

LumCall web interfaces and applications may use cookies to enhance user experience. Users can change their cookie preferences through browser settings.

8. Policy Updates

This Privacy Policy may be updated as service scope and legal obligations evolve. Updated versions will be published at https://aistudio.com.tr/privacy-policy.

9. Contact

For all inquiries regarding data processing, you can reach us through the following channels:
Data Controller: AISTUDIO Yazılım ve Danışmanlık Ltd. Şti.
Address: Beştepe Mah. 31.Sok No: 2/B Yenimahalle / Ankara, Türkiye
Email: info@aistudio.com.tr
Phone: +90 850 840 0518
Office

Beştepe Mah. 31st Street No: 2/B Yenimahalle / Ankara
Kolektif House

Technopark

Gazi University Gölbaşı Campus, Bahçelievler Mah. 323/1 Street, Block C, No:10/50-C/168, Gazi Technopark Building 06830 Gölbaşı / Ankara

All Rights Reserved.

© AISTUDIO 2024

info@aistudio.com.tr

Office

Beştepe Mah. 31st No: 2/B Yenimahalle / Ankara Kolektif House

Technopark

Gazi University Gölbaşı Campus, Bahçelievler Mah. 323/1 Street, Block C, No:10/50-C/168, Gazi Technopark Building 06830 Gölbaşı / Ankara

All Rights Reserved.

© AISTUDIO 2024

Turkish